Cancellation and Refund Policy
At Nanritam Non-profit Organization (“Nanritam,” “we,” “us,” or “our”), we are committed to providing our donors and supporters with a positive experience. This Cancellation and Refund Policy outlines the terms and conditions for canceling donations and requesting refunds. By making a donation to Nanritam, you agree to the terms of this policy. If you have any questions or concerns, please contact us using the information provided at the end of this policy.
Donation Cancellation
General Donations: If you wish to cancel a general donation made to Nanritam, please contact us as soon as possible after making the donation. We will make reasonable efforts to accommodate your request if the funds have not already been utilized for our programs or activities.
Restricted Donations: In the case of donations made for specific programs or projects (“Restricted Donations”), we may not be able to process cancellations if the funds have already been allocated for the intended purpose. If you have questions about the status of a Restricted Donation, please contact us, and we will provide you with relevant information.
Refund Requests
Eligibility: Refund requests are considered on a case-by-case basis and will be reviewed in accordance with this policy.
Unintentional Donations: If you believe you made a donation unintentionally or made a duplicate donation, please contact us immediately. We will assess the circumstances and, if applicable, initiate a refund for the duplicate or unintentional donation.
Failed Transactions: In the event of a failed transaction, where your payment method is charged but the donation does not reach Nanritam, we will work with our payment processor to resolve the issue. If the payment is found to have been received by Nanritam, we will treat it as a valid donation subject to this policy.
No Refund Policy for General Donations
Nanritam is a non-profit organization, and general donations made to support our mission and ongoing programs are considered non-refundable. We use the funds responsibly to further our charitable activities and initiatives.
Refund Policy for Restricted Donations
Restricted Donations are used exclusively for the specific program or project for which they are designated. As such, we generally do not process refunds for Restricted Donations once the funds have been allocated for the intended purpose.
Cancellation of Projects: In the unlikely event that a specific program or project for which a Restricted Donation was made is canceled or no longer feasible, we will make reasonable efforts to contact the donor and offer alternatives, including the option of redirecting the funds to another appropriate project.
Contact Us
If you need to cancel a donation or request a refund, please contact us as follows:
City office: Flat No.6, 28/1/2, Selimpur Road, Dhakuria, Selimpur, Kolkata 700031, West Bengal, India.
Campus: Village: Barandanga, Block: Para, Purulia 723155
Mail us: nanritam@gmail.com
Call us: +91 8335045430
Changes to this Policy
Nanritam reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective upon posting on our Website. We encourage you to review this policy periodically for updates.
By making a donation to Nanritam, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. Thank you for supporting our organization and the beneficiaries of our charitable efforts.